Designed for frontline service professionals, this fast-paced microlearning course builds essential skills for delivering standout customer experiences under pressure. In 20 focused, 90-second video lessons, learners practice core service behaviors—warm greetings, conflict resolution, team coordination, and service recovery. Each video offers actionable techniques that help reduce workplace stress, boost confidence, and improve customer satisfaction. Whether you're managing a busy shift or handling a tough interaction, you'll gain tools to create positive first impressions, de-escalate issues effectively, and collaborate seamlessly with coworkers. Ideal for restaurant, retail, hospitality, and customer-facing roles, this course empowers you to make every customer interaction count—leading to happier guests, better tips, and smoother operations.
What you'll learn
Apply core customer service techniques to make positive first impressions.
Respond to customer challenges with confidence using simple, effective de-escalation and communication tools.
Collaborate with teammates in high-pressure service environments to maintain smooth operations.
Deliver moments of surprise and delight that exceed customer expectations and create lasting loyalty.
Skills you'll gain
- Customer experience improvement
- Empathy
- Collaboration
- Conflict Management
- Personalized Service
- Client Services
- Customer Relationship Building
- Friendliness
- Teamwork
- Professionalism
- Coordination
- Hospitality
- Greeting Customers
- Customer Service
- Active Listening
- Customer Complaint Resolution
- Communication
- De-escalation Techniques
- Service Recovery
- Composure
Details to know
Add to your LinkedIn profile
September 2025
1 assignment
See how employees at top companies are mastering in-demand skills
There are 2 modules in this course
In this course, you’ll explore the essential skills that drive frontline service excellence. You’ll learn how first impressions are formed in just seconds, how simple words and body language can defuse tense situations, and how teamwork ensures smooth operations in high-pressure environments. With practical hacks rooted in real-world service scenarios, you’ll master techniques to greet confidently, resolve conflicts with ease, and deliver moments of delight that customers remember. By the end, you’ll be equipped to boost tips, reduce stress, and create customer loyalty through everyday interactions that feel effortless.
What's included
1 video1 reading1 plugin
In this module, you’ll discover practical skills to transform everyday service interactions into lasting customer loyalty. You’ll learn how first impressions shape experiences, apply proven strategies to manage difficult moments with confidence, and strengthen teamwork to stay effective under pressure. You’ll also explore ways to recover from service missteps, create memorable moments of delight, and finish every interaction on a positive note. These hacks help you reduce stress, boost results, and deliver exceptional service.
What's included
19 videos1 assignment
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
More questions
Financial aid available,